The 66 Hidden Benefits of Legal File Reviews

The humble file review is still viewed by many firms of solicitors as another administrative burden. However, with a slight shift of focus and the implementation of an effective file review system benefits as wide ranging as improving client satisfaction, supporting effective leadership and improving the firms profitability can all be derived from that single…

COLP Effective File Review Process

COLP Effective File Review Process Business success is driven by consistent, repeatable systems. For Law Firms and COLP’s managing an effective file review system requires an effective system. Based on my experience of reviewing files and managing improvement from 45,000 file reviews, below is a process showing the steps for the coveted, continuous improvement process.…

Busting the Top 3 File Review Myths

Busting the Top 3 File Review Myths Love them or loathe them, file reviews for law firms are here to stay.  And irrespective of opinion, Outcome 7.8 requires that you have a system for supervising clients’ matters, to include the regular checking of the quality of work. But, the humble file review has very quickly…

Do Your Clients Travel First Class?

Levels of client expectations are ever increasing and especially so when professional trusted advisers are engaged to solve problems for their clients. So, what experience do your clients have whilst you are acting on their behalf? To use the analogy of flying, does your client feel as though the experience has been in steerage at…

Spiralling trend drains law firm growth and profit opportunities

Despite changes to the legal landscape, client complaints are rising at an alarming rate with detrimental effects on growth opportunities, confident client acquisition and profit improvements. Yet profits can be improved when the overlooked correlation between client complaints, client attraction and profits is understood. Relevant data shows highest complaints in areas where clients are more…

Solicitors… How To Stop Client Complaints Now!

Solicitors... How To Stop Client Complaints Now! Irrespective of the numerous regulatory measures put in place by The SRA, client complaints are sadly still increasing. Many articles and The Press refer to “managing complaints more effectively”.  Wouldn’t it be preferable to stop complaints? The shocking statistics from LeO for the period 12/13 show the top…