Is Your Business Dream Big Enough?

Have you ever noticed that a great business begins with a dream? A dream so big that when it’s talked about people sit up, wide eyed, eager to know more.  They want to be a part of it.  They want to be a client or an advocate, perhaps even an investor. Big deams are are fuelled by passion.   A desire…

How To Attract Great Clients. No Selling Needed

Have you ever noticed how people with sector specific skills are always busy with their ideal clients or customers? And, they have fun too! Saddlers talk horses. Spend time at horse shows, chat to more horsey people and do great business. Car restorers talk “foo-foo valves” with other car nuts and find the exact part…

Spiralling trend drains law firm growth and profit opportunities

Despite changes to the legal landscape, client complaints are rising at an alarming rate with detrimental effects on growth opportunities, confident client acquisition and profit improvements. Yet profits can be improved when the overlooked correlation between client complaints, client attraction and profits is understood. Relevant data shows highest complaints in areas where clients are more…

How Much for Soap?

Saturday morning I was staring at bars of soap in the supermarket. Eyes scanning the shelves and my mind quickly processing the array of soaps on offer. My fascination quickly took over as I immersed myself in a daily necessity purchase which is typically bought on price.  Or is it? On one shelf a bar…

The Secret To Success You May Not Like

Well thumbed pages and the familiar musty smell. Simple wisdom contained within the fragile pages. Old books.  They are fantastic.  I love them. Page after page encouraging and delivering human insights of focus and change. No prettying-up of words, or dancing round their handbag, the authors get straight to the point. And Albert E N…

Is Your MIT In Focus?

Morning clock ticks relentlessly, challenging your “to do list”. Time vies for pride of place against your emails and phone. Quick cuppa before the first client. Lunchtime. Check emails and the urgent list of “must do’s” grows Only option to stay late, finish the urgent stuff. Every day, I hear the “no time” mantra from clients.…

Be Your Own Superhero

Yup, today is #NationalSuperheroDay and an opportunity to imagine how superhero powers could help you grow your business. Every superhero possesses superhuman powers.  Yet behind the mask they are vulnerable and are prone to weakness.  Just the same as business owners and leaders. Superhero’s know battles are won using x-ray vision, applying a well thought…

Solicitors… How To Stop Client Complaints Now!

Solicitors... How To Stop Client Complaints Now! Irrespective of the numerous regulatory measures put in place by The SRA, client complaints are sadly still increasing. Many articles and The Press refer to “managing complaints more effectively”.  Wouldn’t it be preferable to stop complaints? The shocking statistics from LeO for the period 12/13 show the top…